Policy: It has always been Thip Top's policy to treat our customers in exactly the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Data & Privacy: The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.
Supply: We undertake to supply you with the goods described in these Web Pages by any date you might reasonably request knowing that our clothing has to be made and posted. If you have an urgent order it is always advisable to discuss your requirement on the telephone 020 8502 9680. Some of our products are nearly always available for immediate despatch, those that are more specialist will usually require making. Unless we have specifically agreed otherwise delivery will be as soon as possible and not longer than 28 days. Usually within 3 working days, we will give an estimate when we reply to your order.
Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.
Delivery: Obviously you the customer recognise that we do rely on Royal Mail's postal service (or other suitable carrier for overseas deliveries) to perform the 'contract'. We monitor the performance of our carriers continuously. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions (less than 1%) when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we have learned of this we have always offered immediate despatch of a replacement parcel - providing the selected goods are available for despatch. At the end of the day our products are handmade and are not mass produced off-the-shelf products.
Guarantee: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Refunds & Replacements: In the event of loss, damage during delivery or dissatisfaction with the product supplied we can offer the possibility of a refund or replacement. We require that you contact us first to confirm that the item can be returned for refund or replacement (obviously for lost products no return is necessary, in this instance we will need to contact the delivery courier for confirmation). All items are returned at the cost of the customer and should be sent registered/signed for delivery. Once the item has been received and the condition verified we will either despatch the new item or refund. As stated we will aim to dispatch any replacements immediately, but this is not always possible due to the handmade nature of our products. Returns should be sent to 162B High Road, Woodford Green, Essex, IG8 9EF.
Payment: Although our customers offer payment at the time of placing their order, it is our policy not to action Credit Cards or cash cheques until the week in which the goods are to be despatched. Payment online is currently taken through the PayPal website. We are planning to add the HSBC online credit card service very soon (details will be posted on the front page).
VAT: All our items are subject to VAT (apart from children’s clothing), and this has already been applied to the total you have payed. Some countries may require an additional payment of sales tax. This will be the customers responsibility to pay and will be dealt with by the delivery carrier.
Changes & Cancellation: Should you wish to change or cancel your order before it has been dispatched you should contact us immediately by phone. It is usually possible to change items that have not been specially made but it will not always be possible. Should a cancellation be accepted we will refund the money into your account or by cheque within 14 working days at most, although we aim to provide refunds within 5 working days. If an item has already been dispatched then please refer to the refunds & replacements section above.
Currency of the Transaction: All transactions with Thip Top Thai Fisherman Trousers are carried out in UK Pounds Sterling. We can only accept cheques and money orders in this currency and any credit card or PayPal orders must also be made in UK Pounds Sterling.
Law and Jurisdiction: Any contract for your purchase from Thip Top Thai Fisherman Trousers is governed by and has to be interpreted under the Law of England & Wales, and you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.